Returns And Exchange Policy

 

In order to process an exchange, please contact us for a exchange authorization.

We accept  exchanges within 3 DAYS of delivery. The returned items must be received in new, unused condition.

 

EXCHANGES

We offer easy exchanges on all orders. To exchange an item, please contact us and we will generate a Exchange authorization for you. Exchange are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging.

To complete an exchange, place your replace request, once the request is placed we will arrange a reverse pick up for the product and issue a replacement with the correct product once the damaged product is picked up by our logistics partner. This entire process should take around 2-4 working days.

 

Exchange Tenure

Once we receive the return order, it will take 3-5 business days for a Exchange. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at [email protected] or call us at 0302-7131078

 

INVALID REASONS

Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Excelstore.com.pk. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

CANCELLATIONS

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.

 

Need Help?

Contact us at [email protected] OR 0302-7131078 for questions related to refunds and returns.

 

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